Agg-Pro was founded in 1996 to provide a personal, customer-focused approach to the supply of equipment for the quarrying and recycling industries.
As one of the leading suppliers of crushing, screening, washing and recycling equipment in the UK, we have a duty to support our customers in minimising downtime to ensure operational efficiency.
Our service department, led by Service Manager Tony Gadsby, prides itself on delivering exceptional aftersales service. This includes minimising downtime.
A vast number of machines we supply feature CAT engines and the support of Cat® Connectivity means we can often see machine faults before our customers, allowing us to provide next-level service.
The following video case study showcases the benefits of Cat® Connectivity and how our service department utilises it to provide preventative and reactive maintenance to our customers.
What is Cat® Connectivity?
Cat® Connectivity is an aftersales monitoring tool that allows Agg-Pro to receive performance insights regarding machines featuring a CAT engine.
It is essential for quarrying and recycling operations around the UK to minimise downtime. Our service team use Cat Product LinkTM Hardware and Cat Remote Fleet Vision to monitor engine performance and to provide both preventative and responsive maintenance for our customers.
Our team uses the PL543 Cat Product LinkTM Hardware to monitor hours, location, fuel, fault codes and more. It allows us to identify issues early, providing accurate fault codes and descriptions so our service engineers are equipped to resolve issues before their arrival on site.
Service Manager Tony Gadsby says, “We get a fault code related to a part in question, and the type of fault that is occurring. We can liaise with Finning to get the right parts to the right place at the right time.”
Agg-Pro and Finning have had a strong relationship for many years and the use of Cat® Connectivity makes it an even more efficient relationship, allowing us to maximise the efficiency of our customers' machines.
Upon receiving a fault code, our service team can quickly dispatch an engineer, or to contact a Finning engineer for a same-day or next day response time.
CAT ® Connectivity in the GIPO P131 Impact Crusher
A vast number of machines we work with feature Caterpillar engines, including the GIPO P131 Impact Crusher.
The P131 features a CAT C13 engine (440Hp) and can produce up to 500TPH. Cat Product LinkTM allows us to monitor the P131's engine performance, run hours, load factors, fuel, and fault codes.
Upon receiving a low, medium or high severity support code, an Agg-Pro service engineer will be able to determine what the fault is, where it is coming from and what parts will be required for a first fix.
We have been working with GIPO for many years and we stock a large range of parts and spares, so that we can take the necessary parts with us on a fast turnaround, minimising downtime.
Agg-Pro stock thousands of parts that are available to purchase. Contact parts@agg-pro.com for more information.
Installation
Cat® Connectivity provides a low-cost solution for our customers that can be installed directly into the service port of the engine in less than 10 minutes.
To discuss telematics for your machinery, contact our service team on 01827 280 139.
